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Frequently Asked Questions

Common questions about payroll outsourcing services

Find answers to frequently asked questions about service setup, payroll data submission, and service fees to help you make a confident decision before getting started with us.

Is there any additional fee for the initial setup?

No. There is no additional fee for the initial setup. We provide Excel templates for employee information and payroll condition forms to support system configuration and help your payroll process get started efficiently.

How long does the initial setup take?

In general, the setup can be completed within 3 business days after all required information is received. We will configure the payroll system, employee records, benefit conditions, and report formats so they are ready for use.

How should payroll data be submitted for each payroll cycle?

Clients can agree on a payroll data submission schedule with our team. Data can be provided through the prepared templates, or submitted via LINE and email in a convenient format so our team can proceed in a structured manner.

How is the service fee adjusted if the employee headcount changes?

The service fee is adjusted according to the employee headcount in each pricing package. If the number of employees decreases, the service fee may be adjusted accordingly. If the number of employees increases, the package will be adjusted to the appropriate pricing tier.

How are payslips delivered to employees?

Employees can conveniently and quickly receive their payslips through their personal LINE accounts. Other important documents can also be provided online, helping reduce paper usage and improving access to payroll information.

Are there any additional setup fees or hidden charges?

No. There are no additional setup fees and no hidden charges. Service fees are based on the agreed package clearly, helping clients plan their budget with greater confidence.

Still have questions? Our team is ready to provide a free consultation.
Get a Free Payroll Consultation

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